Product updates
September 2026: Repairs, Customs and Shopify
One view of every Shopify order, more ways to deliver across Europe, and more.
August 2026: FedEx US, Shopify tracking
FedEx US certification, multiparcel Shopify tracking, new carriers, and more.
June 2026: AI-native Ingrid Platform
An AI assistant in Ingrid Platform and built-in EU Right of Withdrawal.
EU Right of Withdrawal: Tracking and Returns
One compliant withdrawal flow, wherever shoppers already meet your post-purchase
May 2026: Kustom Checkout, Returns Analytics
May 2026 updates: Kustom, Returns Analytics, FedEx certification and more.
April 2026: Returns API and product roadmap
Connect any e-commerce stack to Ingrid Returns and see what’s shipping next.
Headless Checkout API for Shopify went live
Faster checkout, fewer issues, built for what's next in the roadmap.
Cost-efficient delivery options come first
Rank delivery methods by cost and performance to protect margin at checkout.
Evening and express home delivery with Burd
Flexible last-mile delivery options for Danish shoppers.
Delivery times shoppers trust at checkout
AI predicts each order’s delivery time at checkout, starting in the Nordics.
More control over what returns cost you
Precise cost control and balance between CX and return volume.
Your complete carrier resource
The centralized hub showing the carriers available in Ingrid.
More accurate pickup times with Instabox
Pickup times now reflect actual carrier deadlines.
The faster way to work in Transport
A refreshed Transport Administration with easier templates and clearer exports.
Campaign-specific return windows
Retailers can now define return terms based on the order purchase date.
Multiple images for faster return resolution
Customers and support can upload multiple images for one request.
Turn your tracking page into a feedback channel
Retailers can now create and run custom surveys directly on the tracking page.
The checkout that looks and feels like your brand
Align checkout communication and labels with your brand identity.
Cross-border parcel locker deliveries with Bring
Parcel locker coverage across Sweden, Norway, and Denmark.
Tracking experience focused on delivery dates
Shoppers are now getting cleaner tracking info.
Royal Mail pickup points in Checkout
Pickup points are available as a delivery option for UK shoppers.
Asendia expanded to the US and Canada
The integration now enables deliveries to the US and Canada, not just Europe.