Reduce support issues and show relevant tracking details at every stage
No more dreaded “Where is my order?” questions. Start offering e-commerce order tracking that begins right after the purchase.
Cover all stages of the order delivery journey—from when it's placed, not shipped.
Take control over post-purchase messaging and stop redirecting your customers to carriers' websites.
Reduce delivery anxiety and the number of customer inquiries with transparent order tracking.
Multi-parcel orders shipped with the same or different carriers can all be tracked under one link.
Ingrid Tracking starts when the order is placed, and ends when the order is delivered or picked up by your customer. Such a detailed post-purchase journey reduces delivery anxiety and improves the overall shopping experience.
Delivery notifications are typically sent by carriers. With Ingrid, you can reclaim the communication and have control over post-purchase messaging.
Keep the customers engaged and proactively notify them about their order status via email and SMS.
Make the most of the existing tech stack. Show tracking information from any internal or external system that you use.
"Reducing the number of customer support tickets has been a joint effort where Ingrid’s brand new Tracking page played a big role.”
Head of E-commerce, IDEAL OF SWEDEN
You’re one step away from scaling your business. Book a demo to find out more.