Offer transparent order tracking

Keep your customers informed with order tracking that begins right after the purchase


The tracking journey begins in checkout. Include all relevant events from every system directly to the customer.

Proactive communication

Build trust with tracking information that begins instantly post-purchase.

Branded Tracking

Don’t redirect your customers to carrier’s websites, keep them close.

Less support issues

Smart tracking has proven effect to reduce support issues.

All events streamlined

Generate events from both warehouse and carriers via the same link.

Reduce support issues

Order tracking should begin right after the purchase. Reduce customer support issues and show transparent tracking information at every stage, on your own terms.

  • Various order tracking events to show
  • Supported in 20+ languages
  • Immediate feedback from customers

Advanced tracking options

Ingrid Tracking improves the post-purchase experience, allowing you to own the communication and keep your customers up-to-date.

Customize events

Define important events and share them with your customers, any way you like it.

Connect all sources

Show tracking information from any internal or external system that you use.

Ideal of Sweden reduced support tickets from 37% to 4%

"Reducing the number of customer support tickets has been a joint effort where Ingrid’s brand new Tracking page played a big role.”  - Adam Gudmundsson, Head of Ecommerce, IDEAL OF SWEDEN

Frequently asked questions

What delivery updates are covered in the tracking timeline?
Is it possible to track returns?
How does Tracking gather information about the order?
What are the requirements for implementing Ingrid's tracking?

Start your journey with Ingrid today

You’re one step away from scaling up your business. Request a demo to find out more.