Blog

Industry insights and expert commentary delivered by Ingrid.

Paid e-commerce returns strategy that doesn't hurt customer loyalty

Looking for scalable paid returns strategies that protect business margins without compromising customer loyalty?

Returns

All

Is AR an e-commerce game changer or just another trend?

Explore the impact of AR in e-commerce, if it's the right fit for your industry, and how are other retailers using it to boost sales.

Industry trends

All

E-commerce last-mile delivery landscape in the Netherlands

Expanding your e-commerce operations in the Dutch market? Here's a brief guide on last-mile shipping and your delivery strategy in the Netherlands.

Industry trends

All

E-commerce last-mile delivery landscape in Belgium

The new Belgian law from late 2024 has changed how retailers handle last-mile logistics. Offering multiple delivery options, including a greener choice, has become a must.

Industry trends

All

Integrated e-commerce and in-store retail? Paul Smith and Nudie Jeans examples

How do you create omnichannel customer journeys across online and in-store? Let's walk through it.

In-store

All

What is an API carrier integration?

Looking for new shipping carriers for your e-commerce? Learn what carrier API integration means and how it's done.

Transport

All

Pharmacy delivery optimization lessons from Nordic e-commerce

If you're in an online pharmacy or drugstore business, you're facing several delivery management questions at hand.

Industry trends

All

Chatbots for order tracking: quick tips, industry examples

E-commerce chatbots guide users through the customer journey, answer FAQs, and provide delivery status updates.

Tracking

All

Black Friday trends and insights 2024: what's the story?

Here’s a closer look at what shaped Black Week 2024 and what it means for the near future of-commerce.

Industry trends

All

The future of e-commerce: six trends for you to follow in 2025

Embrace agility and innovation to thrive in today's chaotic and highly competitive e-commerce landscape.

Industry trends

All

Your go-to e-commerce checkout optimization guide

Simplify online shopping experience for your customers while increasing conversion and optimizing costs.

Checkout

All

Quiet luxury isn't just a trend — it shapes e-commerce personalization

Quiet luxury isn’t just about owning something exquisite. It’s about an experience that feels like it was created just for you.

Industry trends

All

10 e-commerce order tracking optimization strategies

Close the gap between checkout and delivery, and your customers will thank you.

Tracking

All

Retail return fraud: how to solve the billion-dollar problem

Detect suspicious shopping behaviors, prevent return fraud, and build trust with smarter return policies and tools.

Returns

All

These retail brands aren't into Black Friday

ASKET, ME+EM, Rituals and other online brands who give back to the planet and those in need.

Industry trends

All

"We don't even talk about returns at the office anymore"

An interview with Netthandelsgruppen, Norway's e-commerce giant with over 1M customers across the Nordics.

Returns

All

The 10-minute Google Shopping guide for e-commerce

New to Google Shopping or just looking to improve your setup? Follow these steps to make it easier.

Checkout

All

How to boost customer loyalty with online return optimization

Discover nine effective strategies for enhancing Customer Lifetime Value (CLV) through your online return experience.

Returns

All

UK fashion retail: 2024 delivery & returns pricing guide

The latest trends in delivery and returns pricing from the UK's top fashion brands — get all the insights you need for 2025.

Industry trends

All

What is an e-commerce mini cart?

Help your customers keep track of the order summary without switching to the shopping cart view page.

Checkout

All

Dutch e-commerce checkout do's and don’ts

Even the most experienced Dutch retailers often miss simple opportunities to boost their checkout performance.

Checkout

All

What is the difference between 1PL to 5PL?

Learn the definition of each logistics model to find the best fit for your business.

Industry trends

All

If returns affect your profits, here's how you optimize them

Looking for an effective strategy for optimizing your returns management? We've got a whole lot of proven tips.

Returns

All

Best e-commerce returns management software in 2025

We've done the research for you and compared the best options for 2025, so you don't have to.

Returns

All

What is a MACH architecture in e-commerce?

Here's why MACH solutions and a digital commerce ecosystem are the best next fit for your online retail brand.

Industry trends

All

Here's how Nudie Jeans leads the way in carbon-neutral fulfillment

Nudie Jeans offers hyperlocal, fossil-free store-to-door delivery with Peddler in Amsterdam, Netherlands.

Industry trends

All

Seven tips for getting your online delivery promise right

Here's your e-commerce guide for maintaining an accurate and reliable delivery promise at every purchase.

Checkout

All

E-commerce last-mile delivery landscape in Norway

Expanding your e-commerce operations to Norway? Do it right with a multicarrier delivery strategy — here's how.

Industry trends

All

E-commerce last-mile delivery landscape in the UK

Expanding your e-commerce operations to the UK? Do it right with a multicarrier delivery strategy — here's how.

Industry trends

All

Welcome to the New Era of Retail and E-commerce

We're entering the delivery-first generation of commerce. How retailers can get ready for the new market?

Industry trends

All

What is buy online, return in-store (BORIS)?

In-store returns of online orders are on the rise, and e-commerce retailers are focused on profitability in 2023.

In-store

All

Challenges and Goals in Sustainable Online Retail in 2023

An interview with Ben Lundberg, Supply Chain Manager at Nudie Jeans.

Industry trends

All

How to Increase Average Order Value (AOV): Quick Tips & Examples

Your AOV increase guide feat. e-commerce upsell, free shipping threshold and strategic after-sales communication.

Checkout

All

How to make your e-commerce website more accessible

Lead the way toward more accessible and sustainable e-commerce with these tips and examples.

Checkout

All

What is buy online, pick up in-store (BOPIS)?

Find out what the acronym stands for and why it's the right solution for your retail business.

In-store

All

What is WISMO?

Ask your customer support agents about the questions they dislike answering the most — WISMO will be one of them.

Tracking

All

E-commerce Micro-Fulfillment: What’s In It For Retailers

Rumor has it that micro-fulfillment will be one of the fastest-growing trends in logistics throughout the 2020s.

In-store

All

What is an e-commerce upsell?

Here's why you might be missing out on e-commerce upsell — with examples and best practices.

Checkout

All

How to Reduce Customer Service Queries Post-Purchase

Keep consumers happy by managing delivery expectations and delivery promise from the start.

Tracking

All

What is Home Delivery?

What is home delivery, exactly? Check the definition along with common disadvantages.

Checkout

All

10 best e-commerce checkout page examples

Here's what makes e-commerce checkout pages great — along with the top 10 examples.

Checkout

All

What is transport management system (TMS)?

What does the acronym "TMS" stand for in e-commerce? Click to find out.

Transport

All

Best e-commerce product pages — tips and examples

The better the pages, the higher the conversion. What’s the secret to a successful product detail page, then?

Checkout

All

What Is Delivery Experience (DX)?

Not sure what "delivery experience" really means? Find out what it is with Ingrid Glossary.

Industry trends

All

What E-commerce Delivery Options Are There to Offer?

What are the most popular e-commerce delivery options, and which ones should you choose for your business?

Checkout

All

Delivery FAQ: do you need a shipping policy page? Yes, you do

The most common questions running through the heads of online shoppers are related to order deliveries. Here’s what to do about it.

Checkout

All

How to offer sustainable delivery options

The pressure for more sustainable last-mile delivery options has been on the rise. Here's how to join the future.

Checkout

All

Consumer Delivery Expectations In The Delivery-First Era

Welcome to the delivery-first era, where consumer expectations go beyond fast and free shipping.

Industry trends

All

How to Fix Your Delivery Address Form

Most missed delivery attempts are caused by address mistakes. Here's how to fix your address form, then.

Checkout

All

2023 E-commerce Statistics That Matter For Your Business

Here's what the 9 latest e-commerce statistics (actually) are, and what they mean for your business.

Industry trends

All

Black Friday e-commerce guide like no other

Here's how e-commerce businesses prepare for Black Friday, and how you can do it, too.

Industry trends

All

Increase checkout conversion with these 8 tips and examples

Having a hard time converting online shoppers? Try these 8 hacks to improve your checkout conversion rate.

Checkout

All

Do you need a receipt? E-commerce order confirmation page template

When shopping online, there’s rarely a detailed overview of an order after the purchase. Here's how to fix it.

Tracking

All

E-commerce TMS systems: comparison

We’ve done the research and compared some of the best TMS tools out there to help you find the right for needs.

Transport

All

TMS: benefits and features for e-commerce

Staying in control of logistics is essential—both for your, and your consumers’ sake. Here's when a TMS comes in.

Transport

All

Best e-commerce order tracking software comparison in 2023

We've done our research and compared the best order tracking solutions so you don't have to.

Tracking

All

Should you offer split delivery? Best practices for e-commerce

You might not realize it yet, but partial shipping has been on the rise. Here's why.

Checkout

All

Online shopping cart abandonment — common reasons, hands-on solutions

Struggling with cart abandonment? Let's see what can be done about that.

Checkout

All

E-commerce After-Sales Service: Best Practices

How to keep your customers engaged after the purchase? Provide stellar e-commerce after-sales service.

Tracking

All

How to run e-commerce A/B tests: ideas, examples & tips

A/B testing is widely used across industries, including e-commerce. Here's how (and why) to leverage it.

Checkout

All

Shaping sustainable e-commerce: solutions and companies

Sustainable e-commerce? Here's what e-retailers can do about it.

Industry trends

All

What is q-commerce and why should online retailers care

Here's what you need to know about quick commerce, and how to leverage it.

Industry trends

All

Best Shopify Plus apps that drive revenue

On the lookout for the best Shopify Plus integrations? Here are our top 9 picks.

Industry trends

All

E-commerce delivery strategy — why and how to build one

It's when and why, not how soon.

Industry trends

All

Free Shipping? No, Thank You

Is it true that free delivery is the best thing for all e-commerce companies?

Industry trends

All

6 ways online retailers can reduce shipping costs

Tough economic climate? Try these effective ways of making your deliveries profitable.

Industry trends

All

Ah. There’s nothing to see here.

What you're looking for isn't here yet. Maybe it's on its way, or maybe a quick spell-check will lead you to it.

Blog

Paid e-commerce returns strategy that doesn't hurt customer loyalty

Is AR an e-commerce game changer or just another trend?

E-commerce last-mile delivery landscape in the Netherlands

E-commerce last-mile delivery landscape in Belgium

Integrated e-commerce and in-store retail? Paul Smith and Nudie Jeans examples

What is an API carrier integration?

Pharmacy delivery optimization lessons from Nordic e-commerce

Chatbots for order tracking: quick tips, industry examples

Black Friday trends and insights 2024: what's the story?

The future of e-commerce: six trends for you to follow in 2025

Your go-to e-commerce checkout optimization guide

Quiet luxury isn't just a trend — it shapes e-commerce personalization

10 e-commerce order tracking optimization strategies

Retail return fraud: how to solve the billion-dollar problem

These retail brands aren't into Black Friday

"We don't even talk about returns at the office anymore"

The 10-minute Google Shopping guide for e-commerce

How to boost customer loyalty with online return optimization

UK fashion retail: 2024 delivery & returns pricing guide

What is an e-commerce mini cart?

Dutch e-commerce checkout do's and don’ts

What is the difference between 1PL to 5PL?

If returns affect your profits, here's how you optimize them

Best e-commerce returns management software in 2025

What is a MACH architecture in e-commerce?

Here's how Nudie Jeans leads the way in carbon-neutral fulfillment

Seven tips for getting your online delivery promise right

E-commerce last-mile delivery landscape in Norway

E-commerce last-mile delivery landscape in the UK

Welcome to the New Era of Retail and E-commerce

What is buy online, return in-store (BORIS)?

Challenges and Goals in Sustainable Online Retail in 2023

How to Increase Average Order Value (AOV): Quick Tips & Examples

How to make your e-commerce website more accessible

What is buy online, pick up in-store (BOPIS)?

What is WISMO?

E-commerce Micro-Fulfillment: What’s In It For Retailers

What is an e-commerce upsell?

How to Reduce Customer Service Queries Post-Purchase

What is Home Delivery?

10 best e-commerce checkout page examples

What is transport management system (TMS)?

Best e-commerce product pages — tips and examples

What Is Delivery Experience (DX)?

What E-commerce Delivery Options Are There to Offer?

Delivery FAQ: do you need a shipping policy page? Yes, you do

How to offer sustainable delivery options

Consumer Delivery Expectations In The Delivery-First Era

How to Fix Your Delivery Address Form

2023 E-commerce Statistics That Matter For Your Business

Black Friday e-commerce guide like no other

Increase checkout conversion with these 8 tips and examples

Do you need a receipt? E-commerce order confirmation page template

E-commerce TMS systems: comparison

TMS: benefits and features for e-commerce

Best e-commerce order tracking software comparison in 2023

Should you offer split delivery? Best practices for e-commerce

Online shopping cart abandonment — common reasons, hands-on solutions

E-commerce After-Sales Service: Best Practices

How to run e-commerce A/B tests: ideas, examples & tips

Shaping sustainable e-commerce: solutions and companies

What is q-commerce and why should online retailers care

Best Shopify Plus apps that drive revenue

E-commerce delivery strategy — why and how to build one

Free Shipping? No, Thank You

6 ways online retailers can reduce shipping costs

Ah. There’s nothing to see here.

Begin optimizing your deliveries now!