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Industry insights and expert commentary delivered by Ingrid.

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What is Buy Online, Return In-Store (BORIS)?

In-store returns of online orders are on the rise, and e-commerce retailers are focused on profitability in 2023.

Challenges and Goals in Sustainable Online Retail in 2023

An interview with Ben Lundberg, Supply Chain Manager at Nudie Jeans.

Glossary
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What is Buy Online, Return In-Store (BORIS)?

In-store returns of online orders are on the rise, and e-commerce retailers are focused on profitability in 2023.

Delivery trends
All

Challenges and Goals in Sustainable Online Retail in 2023

An interview with Ben Lundberg, Supply Chain Manager at Nudie Jeans.

Checkout
All

How to Increase Average Order Value (AOV): Quick Tips & Examples 

Improve your AOV to increase overall sales and profitability while also reducing your environmental impact.

Glossary
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What is Warehouse Management System (WMS)?

Here's what it means and why it can bring better visibility and organization to your warehouse operations.

Checkout
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How to Make Your E-commerce Website More Accessible 

Lead the way toward more accessible and sustainable e-commerce with these tips and examples.

Glossary
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What is Buy Online, Pick Up In-Store (BOPIS)?

Find out what the acronym stands for and why it's the right solution for your retail business.

Delivery trends
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Six Ways Online Retailers Can Reduce Shipping Costs

Tough economic climate? Try these effective ways of making your deliveries profitable.

Glossary
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What is Delivery Checkout A/B Testing?

Make business decisions about delivery methods and pricing based on data-driven insights.

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How to Fix Your Pharmacy Delivery Experience in 2023

Pharmacy deliveries are unique. Boost your pharmacy delivery service and start making profit on it.

Glossary
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What is WISMO?

Ask your customer support agents about the questions they dislike answering the most — WISMO will be one of them.

Delivery trends
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E-commerce Micro-Fulfillment: What’s In It For Retailers

Rumor has it that micro-fulfillment will be one of the fastest-growing trends in logistics throughout the 2020s.

Glossary
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What is E-commerce Upsell?

Here's why you might be missing out on e-commerce upsell — with examples and best practices.

Tracking
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How to Reduce Customer Service Queries Post-Purchase

Keep consumers happy by managing delivery expectations and delivery promise from the start.

Glossary
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What is a Product Detail Page?

What's a product detail page? Find out why it's such an important part of the shopping journey.

Delivery Trends
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Welcome to the new era of retail and e-commerce

We're entering the delivery-first generation of commerce. How retailers can get ready for the new market?

Glossary
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What is Home Delivery?

What is home delivery, exactly? Check the definition along with common disadvantages.

Checkout
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E-commerce Checkout Pages: Best Examples in 2023

Here's what makes e-commerce checkout pages great — along with the top 10 examples.

Glossary
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What is TMS?

What does the acronym "TMS" stand for in e-commerce? Click to find out.

Checkout
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Best E-commerce Product Page: Tips & Examples for 2023

The better the pages, the higher the conversion. What’s the secret to a successful product detail page, then?

Glossary
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What Is Delivery Experience (DX)?

Not sure what "delivery experience" really means? Find out what it is with Ingrid Glossary.

Checkout
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What E-commerce Delivery Options Are There to Offer?

What are the most popular e-commerce delivery options, and which ones should you choose for your business?

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