Accessibility statement

At Ingrid, we believe everyone deserves equal access to digital services. We design our suite of embedded widgets and hosted pages to meet the requirements of the European Accessibility Act (EAA) and conform to WCAG 2.1 Level AA.

This statement applies to:

• 1) Checkout iframe widget (embedded in merchant sites)
• 2) Tracking iframe widget (embedded in merchant sites)
• 3) Product details page (PDP) iframe widget (embedded in merchant sites)
• 4) Delivery Information (FAQ) iframe widget (embedded in merchant sites)
• 5) Upsell iframe widget (embedded in merchant sites)
• 6) Tracking page (hosted on tracking.ingrid.com)
• 7) Returns page (hosted on https://returns.ingrid.com/[retailer], url specific for a retailer)

Compliance Status

Compliance Status

Product-provided content: Ingrid is not responsible for accessibility of product images, descriptions (including third-party translations) and any other third-party content provided by retailers.

Retailer customizations: Ingrid is not responsible for accessibility of merchant-supplied code, styles, or appearance customizations beyond our standard theming options.

Feedback and Contact

If you encounter accessibility barriers or need content in an alternative format, please contact via an email: accessibility@ingrid.com

We aim to respond within 10 business days.

Enforcement Procedure

If you’re not satisfied with our response, you may lodge a complaint with the national enforcement body in your EU country. A list of these bodies is available here.

Updates

Last updated: June 2025.