Simple shopping. Delightful deliveries.

Give shoppers unprecedented choice, control, and freedom at each step — to make every purchase perfectly fit into their lives.

EXPERIENCE

The delivery-first era is here

Put shoppers in control by giving them the freedom and flexibility to choose how and when they receive their deliveries.

Checkout

Let your customers choose delivery options that best suit them.

Tracking

Give shoppers next-level control over tracking, and reduce support time.

Returns

Make returns easy and turn them into a catalyst for business growth.

CASE STUDIES

Don’t just take our
word for it

"Before Ingrid, we spent a lot of time managing carrier integrations and vendors, building the missing parts ourselves. Ingrid made us self-reliant — we make the changes we need fast, and by fulfilling online orders from our stores we've lifted weekly revenue by 10%."
Hannah Bennett
Head of Digital, Paul Smith
"We used to make delivery changes without knowing whether we'd found the balance between conversion and shipping revenue. With A/B testing, we proved that raising the free shipping threshold doesn't have to damage the overall conversion. ”
Olivia Friberg
Last Mile Coordinator, NA-KD
"We don’t even talk about returns at the office anymore. With just a few clicks, we can handle digital return, exchange and claim requests from customers. The new system optimized both our internal operations and customer experience."
Aga Sajan
Return Specialist, Netthandelsgruppen
"Ingrid Tracking played a big role in our objective to reduce delivery-related customer support workload. Using a branded tracking portal and proactive delivery notifications, we were able to cut WISMO tickets by 89%."
Adam Gudmundsson
Head of E-Commerce, IDEAL OF SWEDEN
"By ranking shipping methods with Ingrid, we saw we could grow shipping revenue without compromising conversion. It gave us real insight into how our shoppers think and decide — insight that increases both customer value and business profitability."
Erik Claesson
Distribution and Logistics Manager, Cellbes
[testimonial-tag] {display: block !important;}
[testimonial-tag*=tag-name]{display: block !important;}

Frequently asked questions

What is a personalized delivery experience with Ingrid?

A personalized delivery experience with Ingrid tailors the delivery process to each customer’s specific preferences and needs. From preferred delivery times to customized delivery options, Ingrid ensures that every order reaches the customer in the most convenient and satisfying way.

How does Ingrid improve the customer experience with personalized delivery?

Ingrid enhances the customer experience by providing more control and convenience. Customers can choose their preferred delivery method, receive real-time tracking updates, and enjoy a more predictable, stress-free delivery experience tailored to them.

Can customers select their delivery preferences during checkout?

Yes, customers can easily select their preferred delivery options during checkout, such as choosing a delivery time, location, or carrier. This flexibility ensures a more tailored and enjoyable shopping experience.

How does Ingrid ensure personalized delivery meets customer expectations?

Ingrid uses advanced data insights and automation to align delivery choices with customer preferences. By analyzing past behaviors and preferences, Ingrid ensures the most relevant and efficient delivery options are presented to each customer.

Can Ingrid personalize delivery based on customer location?

Yes, Ingrid personalizes delivery based on location, ensuring the best delivery options are available depending on the customer’s geographic area. This includes options like local delivery, same-day shipping, or collection from nearby pick-up points.

How can retailers use Ingrid’s personalized delivery features?

Retailers can integrate Ingrid’s personalized delivery features directly into their checkout process, allowing them to offer a variety of tailored delivery options. This not only enhances the customer experience but also increases conversion rates and satisfaction.