Create standout delivery experiences

Embrace a delivery-first future by simplifying shipping, reducing costs, and offering more delivery options. You’ll boost customer satisfaction, loyalty, and drive higher ROI.

AUTOMATION

Putting control and power in your hands

Remove the stress of complex shipping, limited carriers, and rising costs.

Transport

Book, track, and manage all delivery orders in one dashboard — and cut transportation costs with our cloud-based transportation management system.

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In-store

Turn stores into flexible, eco-friendly e-commerce hubs and send out your online orders even faster with store-to-door delivery solutions.

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CASE STUDIES

Don’t just take our
word for it

"Before Ingrid we spent a lot of time managing carrier integrations and vendors, building the missing parts ourselves. Now we have all the tools needed to be self-reliant and quickly make the changes needed to meet customer expectations of a seamless shopping experience. On the internal side, we can put our resources into more proactive and productive tasks."

Hannah Bennett

Head of Digital, Paul Smith

"With the A/B Testing feature, we proved we could raise the free shipping threshold without hurting overall conversion. Before, we were making changes without a way to confirm we’d found the right balance between conversion and shipping revenue increase."

Olivia Friberg

Last Mile Coordinator, NA-KD

"Reducing the number of customer support tickets from 37% to 4% has been a joint effort in which Ingrid Tracking played a big role.”

Adam Gudmundsson

Head of E-commerce, IDEAL OF SWEDEN

"We don’t even talk about returns at the office anymore, which means they run smoothly. With just a few clicks, we can manage digital return, exchange, and claim requests from customers. This has strengthened our operations, improved customer experience, and reduced our online return rate from 15% to 4%."

Aga Sajan,

Return Specialist and Brand Purchaser, Netthandelsgruppen

"Since we have a store network, we saw the possibility to go more local and utilize store capacity, lower our operating cost, increase customer satisfaction and, most importantly, lower our carbon footprint. With Ingrid’s help, we were able to make this happen."

Maria Johansson

Chief Operations Office, Nudie Jeans

Frequently asked questions

What is delivery automation with Ingrid?

Ingrid Transport is a logistics solution that helps retailers manage delivery options efficiently by connecting them with a network of carriers and providing automated booking capabilities. This automation streamlines order processing and allows retailers to offer flexible, reliable delivery solutions that enhance the customer experience.

How does Ingrid's delivery automation benefit retailers?

Ingrid's delivery automation helps retailers reduce operational complexity, improve accuracy, and save time. By automating carrier selection, shipping labels, and tracking updates, retailers can focus on growing their business while ensuring a seamless experience for customers.

Can Ingrid automate delivery for multiple carriers?

Yes, Ingrid integrates with a wide range of carriers, allowing you to automate delivery processes across multiple providers. This gives you flexibility and ensures you can choose the best carrier based on your customers’ location and delivery needs.

Does delivery automation improve the customer experience?

Absolutely. By automating delivery, Ingrid ensures faster and more reliable deliveries. Customers receive real-time tracking updates, and the process is streamlined, making the entire experience more convenient and transparent.

How does Ingrid handle delivery exceptions?

Ingrid’s delivery automation system is designed to handle exceptions by providing alerts and offering alternative solutions. Whether it's a delayed shipment or an incorrect address, Ingrid helps manage these issues swiftly, ensuring minimal disruption.