Returns and Exchanges
Campaign-specific return windows
Post by
Stephanie Branston
Date
March 2, 2026
Read time
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Retailers can now define return terms based on the order purchase date, making it possible to run campaign-specific return policies.
For example, orders placed during Black Week or holiday campaigns can be given extended return windows, while orders outside that period automatically follow the standard return policy.
This allows retailers to offer flexible seasonal returns without creating exceptions for older orders or increasing manual customer service work.
