Product Updates in June 2026

The new Ingrid app, with AI built in

The new Ingrid app is a first step toward an AI-native way of managing delivery. A graphical interface and a plain-language mode sit side by side, so you can describe what you need in your own words and Ingrid turns it into a reviewed, published change, even when it spans several pages.

Ask where to configure something and get guided to it, or ask why a shipment is failing and get an answer in the moment. Every change keeps the same permissions and audit trail as the interface, with nothing to set up, so onboarding is faster from day one.

This is the direction Ingrid is building toward, from configuring delivery by hand to directing it with intelligence.

Available now in the new Ingrid app →

The EU Right of Withdrawal is now in effect

Since June 19, 2026, EU retailers must give shoppers a clearly labeled, easy-to-find digital way to exercise their right of withdrawal, separate from returns, for the full 14 days after delivery, with a timestamped acknowledgment sent on a durable medium like email.

Ingrid's withdrawal capability brings this into the tracking and returns surfaces you already use, so there's no separate system to build. Every request is captured, timestamped, and documented automatically.

See how it works in Tracking and Returns →

Return shipment and refunds, now part of withdrawals

When a shopper exercises their right to withdraw from a purchase, the withdrawal flow now covers booking the return shipment and issuing the refund. These steps were previously handled separately.

A withdrawal is its own process, separate from a standard return. This update builds on the existing withdrawal flow by bringing the return shipment and refund into it. The carrier and refund are set up the way you already configure them, so there's nothing new to learn.

Rolling out across the EU and EEA through June 2026.

One login across the Ingrid platform and Returns

Signing in to Returns now uses the same Ingrid login as the rest of the platform, replacing separate credentials. It removes duplicate accounts and the extra sign-in for teams working across Returns and the Ingrid platform.

This is a foundation step toward bringing Returns fully into the Ingrid platform. It's rolling out now, with Ingrid moving accounts across in phases and nothing you need to do.

Handle Centra returns end to end

Retailers on Centra can handle the full returns process through new step-by-step guides in the Ingrid Knowledge center, covering refunds, exchanges, and split or multiple payments. Answers that previously meant a support ticket now sit in one place.

See the Centra returns guide →

Connect carriers faster

New guides in the Ingrid Knowledge center cover how to connect carriers, from how carrier credentials work to setup for individual carriers, starting with DHL Express, PostNord, and Bring →

A new carrier library brings together every carrier Ingrid supports and what each one can do, in a single reference.

See the carrier credentials guide →

Reach shoppers across Spain and Portugal

GLS is live across Spain and Portugal, covering domestic and cross-border parcel delivery throughout the Iberian Peninsula and into the wider European GLS network. Both home delivery and pickup through Parcel Shops and lockers are supported.

Offer same-day delivery in Oslo

Asapp brings on-demand, same-day delivery to Oslo, connecting retailers to a large local taxi network through real-time dispatch. The integration supports full outbound delivery.

Add international returns between Portugal and Spain

Correos adds international returns connecting Portugal and Spain. Label-less returns aren't supported for this carrier.

Reach shoppers across the Stockholm Archipelago

SwePelago is a last-mile specialist serving the Stockholm Archipelago, delivering parcels and goods to shoppers across the islands by sea. The integration supports full outbound delivery.

Flag dangerous goods straight from Ingrid

Retailers shipping dangerous goods with Matkahuolto can flag those shipments directly in Ingrid, with the flag carried through to the carrier at booking.