Returns and Exchanges
More control over what returns cost you
Post by
Stephanie Branston
Date
March 3, 2026
Read time
Summarize with AI block
Return fees can now scale with the number of items being returned, allowing the cost to reflect the return being processed. Instead of applying a flat fee across all returns, policies can adjust based on return volume.
This creates more precise cost control and a better balance between customer flexibility and operational sustainability.
Loyalty program attributes can also be connected to automatically apply different return terms for high-value customers. Retailers define the attributes that matter, and the system enforces the correct return terms automatically.
Top-tier customers receive better return conditions without manual handling.
