Returns and Exchanges
Multiple images for faster return resolution
Post by
Stephanie Branston
Date
March 2, 2026
Read time
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Customers and support teams can now upload multiple images to a single return request, making it easier to document issues such as damaged products, incorrect items, or packaging problems.
Providing visual context upfront reduces the need for follow-up messages and helps retailers assess returns more quickly. This leads to faster resolutions, better refund and replacement decisions, and stronger documentation for discussions with carriers or warehouses.
Available in the Returns flow wherever photo evidence is required or optional.
