Ingrid API Privacy Notice

Ingrid API Limited (“us”, or “we”) is the “data controller” in respect of your personal information. This privacy notice sets out the basis on which we will process your personal information that we collect in the provision of our products and services (“Services), through our website or which you otherwise provide to us. Please read the following carefully to understand our practices regarding your personal information and how it will be treated.

Please note your personal data (such as credit card information) will also be handled by us where we provide our services to our customers’ (known as the “Merchants”). In these cases, where we handle personal data as part of our Services to Merchants (such as online retailers), the Merchant (and not us) will be the ‘data controller’ (as we will be acting as a “processor”). That means that the Merchant’s, and not our, privacy notice will apply to the processing of your personal data. If you have any questions about how the Merchant handles your personal information you should direct those questions to the Merchant.


We collect your personal information from various sources. You may be a website visitor, a user of our Services, or an end-customer of a Merchant (see above). We will collect and process personal information when you:

  • visit our website (including filling in forms on our website, such as when you sign up for an account or a newsletter);

  • contact our customer service team or request information from us in any other way;

  • participate in our customer satisfaction surveys or other market research; and/or

  • communicate with us, including via email or social media.

We may also collect information about you from third-party sources, for example from our related third parties such as our service providers, and the third-party providers (such as payment services providers) with whom our service integrates.