Timeless craftsmanship, today and tomorrow.
We are delighted to welcome the British luxury leather goods and gifts brand OSPREY LONDON to Ingrid Delivery Experience Platform.
"Partnering with Ingrid has revealed the true power of delivery for us," Lana Rush, Head of Marketing at OSPREY LONDON, says.
OSPREY LONDON was born out of a shared passion for design, craftsmanship, and quality, brought to life by the visionary duo Graeme and Alex Ellisdon.
Founded in 1980 by Graeme Ellisdon, the brand emerged from his deep love for leather and his unwavering commitment to creating products that exude timeless elegance and superior craftsmanship.
At OSPREY LONDON, customer experience is everything. However, with a fragmented delivery tech stack, providing a seamless experience was a challenge.
Now, with Ingrid, OSPREY LONDON can dynamically offer multiple delivery options tailored to each market and increase conversion.
They also provide a branded post-purchase experience that reduces ‘Where is my order?’ (WISMO) inquiries and a smooth returns process that benefits both customers and the brand’s e-commerce and operations teams.
Finally, OSPREY LONDON is looking forward to reducing cost with automated label creation, consolidating point solutions, and using A/B testing to find the best delivery options for each market to drive profitability.
Lana continues: "The ability to test shipping thresholds and offer genuine delivery choices tailored to our customers' preferences has been invaluable. It’s enhanced our understanding of consumer needs and allowed us to extend our personalized shopping experience right through to checkout."
Simple shopping, delightful deliveries and returns.
Welcome to OSPREY LONDON.
Commerce platform: Centra
Accelerator: GrebCommerce by Grebban
Design: Grebban
Frontend: React
CRM: Ometria
Deliveries: Ingrid
Payments: Adyen
CMS: Storyblok
Search and Merch: Depict
ERP: NetSuite
POS: Sitoo
