Ingrid helps retailers design, test and execute delivery strategy across checkout, tracking, transport, returns and exchanges. One platform to turn delivery from a cost into conversion and margin.
The only platform to unify the entire delivery journey into product discovery, checkout, tracking, transport, in-store fulfillment and returns across digital and physical channels.
Accurate delivery timing and cost-aligned delivery options grow both conversion, by up to 17%, and profitability. Increase AOV by 18% and net delivery margin by 11-12%.
Branded, proactive tracking can cut your WISMO tickets by up to 89%. AI-driven exchange recommendations can reduce your returns rate by up to 73%.
Make Ingrid AI the brain behind delivery and returns. Using real performance, customer behavior and shipment costs, it decides what customers see, what you promise, and how you price it.
Ingrid connects retailers, carriers and shoppers across the whole journey. Delivery drives fulfillment, conversion and margin. You can configure carriers, checkout logic, delivery pricing and promises without waiting on a developer.
With Ingrid, you avoid high development costs and reduce internal dependency, while gaining instant access to over 350 carrier integrations. Start with checkout, tracking or returns, then expand across the whole delivery journey.
Leading retailers use Ingrid to turn delivery data into decisions and results they can take to the board, all while achieving better customer experience.
saved per year at Nelly.com
shipping revenue at Apoteket
shipping profitability at Åhléns
"We have been really good at optimizing our delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."
Ingrid Delivery Intelligence Platform addresses several key challenges in e-commerce logistics:
• Decrease delivery cost and improve efficiency:
Reduce delivery costs and boost efficiency by automating the process of finding the best carriers and shipping options for each product, region and customer. By streamlining retailer operations with Ingrid's advanced platform, retailers can lower operational expenses while enhancing customer satisfaction. Everything being verified via A/B testing.
• Increase checkout conversion: By providing real-time delivery options at checkout shoppers choice increases leading to proven increase in conversion and less cart abandonment.
• Simplify international expansion: Ingrid streamlines global growth by integrating international carriers and automating cross-border logistics. Businesses can easily manage shipping, customs and compliance, making it effortless to reach customers worldwide.
• Reduce complexity: Streamline delivery operations by unifying multiple carriers and logistics processes into a single modular platform. This consolidation eliminates operational headaches, allowing businesses to manage shipping more efficiently and focus on growth.
When you provide shoppers with flexibility, choice, and control, it makes them happy and improves customer experience — which in turn boosts customer satisfaction and loyalty.
For retailers, a multi-option delivery strategy allows for cost-effective carrier selection finds the best carriers and shipping options for each product, region, and customer. Done efficiently, this strategy of using multiple carriers can save money, cut costs and increase sales. Ingrid helps retailers employ this strategy and automates the process of finding the right carriers and shipping options for the job.
We’re entering a delivery-first era where delivery is no longer an afterthought. Product and price have traditionally been the two key decision drivers for shoppers, but delivery is just as integral now. Consumers are increasingly shopping by delivery availability — whether same-day, next-day, or named day delivery, parcel locker or in-store pickup. In order to remain competitive, retailers need to adapt to the new way of shopping. Retailers who provide personalized delivery options via a wide network of well-known global players and hyper-local carriers can give shoppers the optimal experience. Ingrid offers delivery automation at scale with a seamless shopper experience and powerful back-end optimization for retailers to contain costs and increase revenue.
