Reduce support issues and boost CX by showing relevant tracking details at every stage.
No more dreaded “Where is my order?” questions. Start offering transparent e-commerce order tracking that begins right after the purchase.
Build trust with tracking information that begins instantly post-purchase.
Don’t redirect your customers to carrier’s websites, keep them close and loyal.
Smart tracking is proven to reduce support issues.
Generate events from both warehouse and carriers via the same link.
Reduce delivery anxiety and the number of customer inquiries with transparent order tracking.
Keep shoppers engaged with your brand throughout the delivery process, enhancing trust and loyalty.
Cover all stages of the order delivery journey - from when it's placed, not shipped.
customer engagement rate at Cellbes
Delivery notifications are typically sent by carriers. We help you reclaim the communication and have control over post-purchase messaging.
Get deep, granular insights to make quick, data-driven decisions and address issues in real-time.
Keep the customers engaged and proactively notify them about their order status via email and SMS.
Maximize your existing tech stack by displaying tracking information from any internal or external system you use.
Ensure shoppers can track packages in their preferred language, enhancing accessibility and ease of use.
Book, track and manage all delivery orders across warehouses and store in one dashboard. Automate carrier selection and use your stores for flexible, eco-friendly fulfillment.
Our extensive network of carriers, partners, and platforms puts you in control and our pre-built integrations make orchestrating your ecosystem a breeze.
Ingrid Tracking is a powerful tool that allows retailers to offer customers real-time tracking for their orders, providing transparency and enhancing the post-purchase experience. With Ingrid, customers can easily follow their orders from purchase to delivery, minimizing uncertainty and improving satisfaction.
Ingrid Tracking integrates with carriers to collect real-time data on shipments and updates your customers accordingly. This data is consolidated within Ingrid’s system, enabling retailers to offer customers a unified, branded tracking experience across the whole shopping journey.
Ingrid Tracking provides comprehensive tracking information, including the current status of the order, estimated delivery time, and any relevant updates along the delivery route. Customers receive timely notifications for each key step, from checkout to delivery, and even for returns and exchanges.
Yes, Ingrid Tracking allows for full customization of tracking notifications. Retailers can tailor the branding, tone, and content of notifications to align with their brand, providing customers with a consistent and personalized experience from checkout, delivery to returns.
